Shipping / Delivery Policy
This policy explains the general delivery and collection approach for BRENTEK products and services. Exact delivery terms are confirmed for each order, rental or quotation.
1. Laptop / IT Equipment Delivery
- Delivery service availability depends on location, equipment availability and the confirmed rental/order terms.
- Delivery and pickup charges, if applicable, are communicated before confirmation.
- The customer should inspect the equipment and accessories at handover and report visible issues promptly.
- For rentals, return/collection takes place according to the agreed date, time and location.
2. Nursery Plant Delivery
- Plant delivery depends on plant availability, location, season and safe transport conditions.
- Plants may require suitable packaging and handling to reduce transport stress.
- Natural differences in size, leaf shape and appearance can occur because plants are living products.
- Transport charges and estimated delivery timelines are confirmed before dispatch.
3. Course / Academy Services
Computer courses are generally delivered at the academy or through the mode/batch confirmed at admission. Physical course materials, certificates or other items, where applicable, may have separate collection or delivery arrangements.
4. Delivery Delays
Delivery may be delayed by weather, traffic, transport interruptions, address problems, customer unavailability, equipment availability or other circumstances outside reasonable control. Customers will be informed where a material delay is known.
5. Incorrect Address / Failed Delivery
Customers are responsible for providing an accurate delivery address and reachable contact number. Additional delivery or re-attempt charges may apply when a delivery fails because of an incorrect address or customer unavailability, if such charges were disclosed.
6. Handover Confirmation
Keep the invoice, booking confirmation, delivery receipt or other transaction record for future reference.